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Frequently Asked Questions.
Question: How does Desktop Orbiter work?

Desktop Orbiter is a centralized solution, and it requires two programs to work: the Control Center, from where to manage and protect other machines, to be installed on the administrator's system; and the Satellite, which processes data from the Control Center, to be installed on each client machine.

Question: Can I have 2 or more Control Centers?

Yes. Desktop Orbiter's communication technology allows multiple control centers to be installed securely, as long as they share the same license key.

Question: Will you support Windows Vista?

Yes. Desktop Orbiter 6.1 will be Windows Vista compatible. Currently, since version 5.1, the Control Center already works on Windows Vista.

Question: Is it necessary to have the Control Center (server) connected at all times?

No. Just when you need to send or retrieve data, and for configuration purposes. Satellites are mostly autonomous.

Question: Do I have to install the server on a Windows "server"?

No. Both servers (control centers) and clients (satellites) can be installed on workstations and/or servers.

Question: I've installed a Satellite on every workstation, and a Control Center on my computer. Now what?

Desktop Orbiter should find automatically satellites present on your network. But depending on your network complexity you may need to add satellites manually. Check the new Satellite Wizard.

Question: Would I be able to use Desktop Orbiter under a VPN (Virtual Private Network)?

Yes.

Question: Is it possible to activate the following desktop restriction <...> without changing anything else?

Yes. Just make sure that you leave the <unchanged> mark on all the restrictions, except for the one you want to activate.

Question: When I ping a satellite it returns "disconnected", why?

Check the firewall. It may be blocking access from the satellite to the control center, and/or from the control center to the satellite. The following port range (default) should be opened: 51051-51053.

Question: Desktop Orbiter is limited to 10 machines, how so?

The evaluation version is limited to 10 satellites. But you can purchase a license based on the number of computers that you have.

Question: I've noticed that my DNS settings are now 127.0.0.1... Why?

Satellites need to intercept DNS calls in order to make Web Filters work. If you don't want to use web filtering, open the Control Center and disable Web Filters from the Advanced tab and your original DNS settings will be restored.

Question: After installing Desktop Orbiter computers cannot connect to the Internet. Can you help?

Check your network connection properties (TCP/IP). Try entering the DNS server addresses manually. But first stop the satellite from Administrative Tools | Services. Start it again after updating the DNS addresses and see if it works. Otherwise, contact us for support.

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