Anfibia Software FAQ

After you place your order, we will send you the license -with the registration key- by email. The software application, including documentation, can be downloaded from this web site at any time.

Question: Do I need to purchase a license for every user?

No, our software is licensed per seat, meaning that you need to purchase a license for each computer where you plan to install the software.

Question: Do you have educational discounts?

Yes, we have educational discounts, site licenses, and volume discounts available. Visit the Buy Now page of the product or contact us specifying the number of licenses that you'd need.

Question: What is the difference between upgrade and update?

Updates are new releases of a product version that improve that particular version. For example, if you purchased Deskman 7, you are entitled to download and install all updates for Deskman 7; like Deskman 7.0.1, Deskman 7.0.2, or Deskman 7.3. For free.

On the other hand, upgrades are new -major- versions which not only improve the previous version, but also add many new features. Thus, if you purchased Desktop Orbiter 5, you'll have to upgrade your license before you are allowed to use Desktop Orbiter 6. Upgrades are included for free when you purchase Extended Support.

Question: Do I have to upgrade my license?

No. Unless you want to use a newer version of the product and obtain 6 months of support. Check this page.

Question: I already purchased a license some time ago. How can I upgrade?

Check your License Details (Help Menu) to purchase Extended Support, if available. Or contact us with the details and we will send you a special upgrading offer.

Question: What is an evaluation version?

The evaluation version is a "full-featured" release. Meaning that the same capabilities available in the registered software are present in the non-registered software. This allows you to try out all the features to confirm that they work to your satisfaction before purchasing a license of use.

Question: What kind of tech support do you offer?

Licenses include 6 months of tech support at no additional cost. If you have a problem we will answer your emails as fast as possible. We know this is important to you, and that's why we try to provide consistently good support. Most customers are quite happy with our service.

Question: Which payment methods do you accept?

We accept credit cards, Paypal, checks, bank transfers. Contact us if you have doubts or problems placing your order.

Question: Do you accept Purchase Orders, Bank Transfers?

Yes. Contact us.

Question: Will I have to renew my license(s) in one year?

Absolutely not. After you purchase your license(s) you will be able to use the software with no time limitations. No subscriptions. No hidden fees.

Question: What if I lose my data and I need to reinstall, will you help me?

Of course. You will be able to download and register your purchased version.

Question: What if I forget the password, or the hotkey?

If you have an active license, contact us for assistance, and we will help you recover access to your system.

Question: I am unable to pay through PayPal. How can I pay by credit card?