Frequently Asked Questions

What are the differences between Standard and Professional licenses?

Professional licenses are required for: Remote Deskman —web— and fast deployment.

Can I import my old data file to Deskman 2012?

Yes. Deskman 11 data and profiles can be imported into Deskman 2012.

Do I need a network to make Deskman work?

Deskman does not require a network, or Internet connection, to be installed, or used.

Can I set up a profile for each user?

No. Restrictions are applied system-wide. You can create exceptions for admins, or users.

What happens if I forget the password?

Contact us for assistance, and we will help you recover access to your system.

Can I remove restrictions easily if I need?

Yes. Enable Boss Mode, by pressing a hotkey, no need to reboot/log off.

Do I need to reboot every time I make changes?

It depends on the changes made. Logging off is usually enough.

Can I deploy Deskman on multiple computers easily?

Yes. Check the Check the Deployment guide.

What happens when the evaluation version expires?

Deskman will not apply restrictions at startup, but you will still be able to make changes to your system, or test Deskman a bit more. Or uninstall it safely.

How does Safe Web Browsing work?

Safe Web Browsing is very easy to use: enable it to stop all web sites. Add keywords to allow specific sites, such as your company's website, etc. It works on all modern browsers.

Can I manage Deskman installations remotely?

Yes. Deskman includes a web interface and can be easily managed remotely.

Should we load the Kiosk Mode or the Ultra Kiosk Mode profile?

Try first the Kiosk Mode profile. Most users will be fine with the normal Kiosk Mode. Unless you're using Windows 8, or require an extra security level, in which case, read how the Ultra Kiosk Mode works.

Can you help us configure Deskman to suit our needs?

Yes, of course. Send us an email.

Which browsers are supported?

Any modern browser will do.

Can I monitor CPU, memory remotely?

Yes. Install Reactor on all remote computers and add monitors to your main Reactor installation using these plugins: CheckCPULoad, CheckMemoryLoad.

What exactly can I monitor with Reator?

You can monitor servers/connections. You can monitor databases. You can monitor cpu, memory, battery and hard drives. And you can monitor, well, anything, with your own plugins.

Do you have an iPhone/iPad/Android app?

Reactor already looks great on smartphones. Try connecting to your Anfibia Reactor server from your iPhone/iPad and see for yourself.

Can I install Reactor on workstations?

Yes, as long as your computer runs on Windows XP, at least. No other restrictions: Reactor consumes very low memory and cpu.

Where is Switch?

Switch is installed in your computer, like any other application. But instead of running it from the desktop or the Start Menu, Switch runs in your browser.

Which browsers are supported?

Any modern browser will do.

How can I open Switch?

Double-click on the Switch icon in the taskbar.

Switch sent me here

Uninstall Switch and reinstall. Contact support if the problem persists.

I forgot the password!

Passwords cannot be recovered. Uninstall and install Switch again — contact us if you have a license number and we will offer you a better solution.

Is your support service fast?

Yep. Faster than the competition. People are usually shocked.

Will you help me if I need assistance?

Of course. We take our support service seriously.

Will you send me automatic responses?

No. Every single response will be typed by one of our team members.

After contacting you, will you send me spam?

No. Read our privacy statement.

Can I download your software for free?

Yes. The evaluation —full— version is available on each product page.

Where can I find the system requirements?

Our software runs on most modern Windows versions. Windows XP or better.

Can I trust your downloads?

Absolutely. Our downloads are 100% free of virus, spyware, or malware of any kind. Executables are signed and certified.

What do you mean by 'evaluation version'?

Evaluate full working software. Try out all the features for free for 30 days. Make sure the software works on your system as desired before purchasing your license.

Where can I download the latest version?

Visit the product page. Check the changelog at the bottom of the product page for details.

Where can I find Desktop Orbiter?

Desktop Orbiter is no longer available. Deskman 2012 has taken over.

Can I upgrade my Desktop Orbiter licenses to Deskman 2012?

Yes. Contact us and we will offer you a special discount.

Where can I download an older version of a product?

Contact us and we will send you a link.

We are already using a similar product. How can we be sure yours is better?

Try our products. Contact us during your testing process in case of need.

Are your products easy to use?

Yes. That is our main goal. You will not need any special knowledge to use our products. And, if you need assistance we will be glad to help you at any time.

How many licenses do I have to purchase?

1 license per computer where you plan to install and use the software.

Do I have to pay for updates?

No. Updates are free. But upgrades — new major releases — require a new license.

What happens when my license expires, after 1 year?

Nothing. Licenses do not expire: support entitlement expires.

What are the requirements to purchase an educational license?

Educational licenses are for students, schools, libraries, and non-profit organizations.

Can I pay by credit card?

Yes. Press the Buy Now button and you'll be able to place your order via our e-commerce partner SWREG.

Do I need a PayPal account?

No. PayPal accounts are not mandatory. Contact us if PayPal does not accept your credit card.

Do you accept Purchase Orders?

Yes. Contact us or send us your PO to initiate the process.

Do you accept other payment methods?

Yes. Contact us.

Do I have to register each copy online?

No, but it's recommended.

Do you offer site licenses or additional discounts?

Yes, please contact us.

Do you have a reseller in our country?

Maybe. Otherwise, contact your preferred reseller and they will contact us.